From Alumni Families

When I was early in my pregnancy, week 26, I found out that Barrett had cystic fibrosis. As a result my OB wanted to transfer me up to the doctors at Strong so I could deliver there. Then, during my 34-week checkup, the doctors immediately sent me to the hospital for preeclampsia and told me I was going to be delivering my baby. Barrett was born six weeks early.

After he was born, he was sent to the NICU. I was still in the hospital because of the C-section, and when I found out that he had to stay, I panicked. Then the nurses told me I already had a room set up at RMHC because I lived two hours away.

When we arrived at the House, they took us on a tour with my husband and step-son. I was impressed—I really didn’t think the House would be like it was. I had heard of the Ronald McDonald House, but I didn’t really know what it was all about. They showed the kitchen and told us we could help ourselves if we were hungry, and we were really impressed. We were glad in the morning that we could get up, have breakfast and a cup of coffee, and then go to the hospital for the day.

Because I wasn’t familiar with RMHC, I didn’t expect volunteers to come in to make food. I figured I would just come back from the hospital, go to the pantry and find something to make for dinner. Then the first time we came back from the hospital and saw this big group of people making food, it was amazing. It really struck me that people wanted to volunteer their time to do that... Read More

When Kyle and I had Lilly, they did her bilirubin test at 15 hours old. They normally do the rest around 24 hours old for a baby, but Lilly was looking very yellow so they moved hers up. For a baby that is 24 hours old, the results shouldn’t be a 5 or higher, but hers was a 26. So she needed to be seen right away.

I delivered her in the Newark hospital, so we stayed there for a couple of hours because they were trying to do everything they could before they transferred her to Rochester. They had her underneath the lights and were getting the tubes ready for the blood transfusion. When we finally got the ambulance, Lilly had to go in a separate one because she had doctors, nurses and EMTS filling hers.

She had the blood transfusion starting at 11am, but we couldn’t see her until 5am. After the procedure, she spent six or seven nights in the NICU. I was able to spend two of those nights in the hospital because I was still post-partum and they needed to keep checking on me. However, after two nights, I was transferred over to RMHC.

When we arrived at RMHC, the woman greeted us with open arms and was so friendly. She answered every question we could think of and showed us where everything was located in the House. My first impression of the House was how beautiful and big it was. I had heard of RMHC before because a couple of my friends had used other houses, but going into it, I didn’t know what to think. However, when I arrived, I said “Wow, this is... Read More

My daughter, Layla, is 1 year old. From 7 or 8 months old, she was experiencing rashes on her tongue. They said it looked like thrush, but it kept getting worse, so we knew it was something more severe than that.

She developed an ulcer on the right side of her tongue that started changing colors; it was black and purple, it would puss and bleed, so they sent her to a specialist in Rochester. The doctor determined it was something called hemangioma, or a tumor in the tongue, which would have to be surgically removed. They reconstructed the tongue and shaved it down to try to fit in her mouth. Basically, it was a birth defect, so they didn’t know if it would take months or years to grow back.

While she was recovering, we had to stay a few days at the Ronald McDonald House Within the Hospital. Since the tongue swelled so much, they had to keep her on a ventilator so she could breathe because her tongue was blocking her airway.

We live over an hour away in Bath, so it was really convenient that we could be somewhere right above her. The people who worked there were very nice and helpful—they gave us a lot of information. They were great at catering to our needs. We didn’t have to eat a lot of the hospital food.

I didn’t really know what RMHC was until we stayed there. Since our experience, I have described Ronald McDonald House to quite a few people. It means a lot to our family. We were going through a hard situation and I didn’t know we would... Read More

My daughter was born February 19, 2016, with opaque corneas. After receiving the devastating news at home in Africa that no operation would be able to give her sight, we started to look abroad to find out if there were any possibilities for her to be able to see.


We were referred by doctors in Baltimore to the Flaumm Eye Institute at Strong Memorial Hospital in Rochester. Mariana’s first eye operation was scheduled for September 20 and the second eye for the October 11. In total, we stayed 55 days in the Ronald McDonald House. After surgery at Golisano Children's Hospital, Marianna can now see!

When we arrived at RMHC, we did not know what to expect. It was our first time so far away from home and away from our son. We had no friends or family—we were scared but felt right at home.

So many people helped us through our journey. Just to mention a few:

  • Cher during the day—always friendly, rocking Mariana to sleep, always willing to help.
  • Bonnie during the night—Mariana’s “grandma” spoiled her rotten, as did Theunis, always making a new pot of coffee.
  • Debbie—searching and Googling for us places to see and visit while staying in Rochester.
  • Jeanette and Gwen—volunteer family on Thursday, lending a fishing rod for Theunis to try to catch fish in the canal.
  • Bill—driving us around and dropping us off.
  • The families who stayed at the house—we made so many friends.
  • All the other... Read More

When I was pregnant, my first trimester screen came back higher risk for Down Syndrome, and when I was 28 weeks pregnant, we went for the fetal echo and found that our Sophie had a heart defect. My OB preferred that I deliver at Strong, just in case she needed surgery right away. She didn’t want me being separated from my baby. We live in Vernon.

When I was 34 weeks pregnant, I started not feeling well. I was in so much pain that I could barely breathe. I went to the hospital in Oneida and they thought it was my gallbladder, so I stayed there through the day and night. Monday morning, they told me they wanted me to go to Rochester to be seen at Strong and sent me to triage. When I arrived, they were waiting for me and the secretary knew exactly who I was. I thought, “This is not good.”

Within a few hours of arriving, they told me that I had a lot of defining symptoms of HELLP syndrome and severe pre-eclampsia. This means my liver could have burst. I was 34 weeks. When your baby has a heart defect, every day being pregnant counts. They admitted me to a high-risk, anti-partum unit in late February and told me they wanted me to make it to 36 weeks because of her heart. I only made it until Thursday, March 3.

Sophie was born at 9:24 pm. She was five weeks and one day early. She did great, but had to go to the NICU for being so premature. They did bloodwork on her and we found out about a week after she was born that she did have Down Syndrome, on top... Read More

On July 25, my son Cody was born at Strong at 25 weeks gestational. He was 1 pound, 14.7 ounces. There was no reason for his early birth, but it was life changing for us all.

We got to know the Ronald McDonald House because I was discharged from the hospital myself, but emotionally I could not leave—not knowing hour by hour if he was going to survive. Our social worker, Jessica, made a call and got us into the Ronald McDonald House for a couple of days the first time, and then when my son had his hernia surgery, I was able to stay once again.

RMHC means a lot. It will always be in our hearts because they were there when we needed the care and a step away from the crisis and life. It was so refreshing and just something that helped us—seeing something so beautiful at such a horrible time in our life.

It was just a wonderful experience. Every employee was there to talk when you wanted to. Sometimes it was nice to just express our thoughts and feelings with someone who was not our family, because they are all involved emotionally.

If I had to describe RMHC in one word, I would choose loving. We loved it so much that when I had to leave my job, due to my son’s needs, I felt like I needed to be a part of the Ronald McDonald House. Now, I am employed in the House Within the Hospital—so the House is helping my family once again.

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The first time I stayed at RMHC was in 2012. My son Isaiah needed open heart surgery as soon as possible.  

As soon as I got to the House Within the Hospital, I was immediately welcomed and helped to feel as comfortable as possible after just giving birth a week before. It was nice to have access to a pump so I did not have to go far and I was able to be ready for when he could nurse.

Even after moving to the Westmoreland House off campus, everyone was still very caring and attentive. It was also nice to have transportation to and from hospital since I was there by myself.

The second time we stayed at RMHC was in 2013, when there was a death in my family back home. All the volunteers were so helpful during this time. They also were very understanding when I had to go home for a day.

The home-like feeling of the houses made it so much easier to be so far away from home with no family with me. I am so thankful for the warm dinners that meant there could be something besides hospital food and vending-machine snacks.

Today Isaiah is a happy 4-year-old who loves his preschool!


We have a 6-year-old and our daughter, Sawyer, who’s now one. When we had Sawyer last July, she ended up needing open heart surgery at two weeks old—so we stayed at the Ronald McDonald House in Rochester.

My first impression of the House was that it’s really nice and homey. Everybody was so nice and it was such a big stress relief to not have to worry about where we were staying or where our food was coming from because we really weren’t prepared for anything like this. It was nice to have that burden taken off of us.

During our stay, we made a lot of friends and met another family who we were really close with. I was there by myself a lot of the time, too, because my fiancé works and our older daughter wasn’t there, so it was nice to make connections with people and have friends.

When I was first told about RMHC, I expected it to be a room with a bed. I didn’t think there would be a kitchen and a playroom and an outside. I had no idea how nice and homey it was going to be and how many amenities they were going to have. I had a nice bed to sleep in every night, my own room where I could just get away from everything, access to laundry and families cooked for us almost every night. It was amazing not having to worry about going to buy food or having to eat out every night. 

The new Family Room at Golisano Children’s Hospital was nice, as well—I could just go down and get some coffee while my daughter played in the sibling clubhouse so she... Read More

We first came to Ronald McDonald House in August of 2014. My son Brody and I arrived to Rochester via helicopter because a CT scan near us showed a mass in the back of his head. This was the beginning of our story—finding out that Brody has a type of brain tumor called medulloblastoma, and it would require surgery, radiation and chemotherapy. 

We live nearly three hours away, so traveling in every day was not an option. RMHC was dumped in our laps as a place to stay in Rochester. There were many things getting dumped on us at the time, and it was nice to have one that was a good thing! Having a place to stay for our entire family (four of us in total) is extremely helpful.

My first impression was one of feeling overwhelmed by everything going on, and then to have this amazing “house” available for us was indescribable. One less thing to worry about. The house, which is really like a house and a hotel all together, is perfect for families that really just want to be there for their kid’s stuff, not worrying about a place to stay or how to pay for it, or at least one meal a day.

RMHC is truly a home away from home for us. We walk in, are comfortable, recognized, and it feels like our second home at this point. There is a vast kitchen at our disposal, many family rooms (with TVs, movies, games and books), laundry, computers and of course the private rooms/bathrooms. Brody and I are partial to the big family room downstairs for watching movies!

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“We started staying at the Ronald McDonald House in 2000 when my son Ian Scott Hosler went into Strong Memorial Hospital for a liver transplant. We had been traveling to the hospital from Malone, N.Y., since February 1999, when he’d been diagnosed with a rare genetic urea cycle disorder, arginino succinic acid lyase deficiency. He was missing the #5 enzyme in his liver, which meant he was unable to break down protein.

The first time we stayed at the house, we were there for just about three months. Our first impression was that it was so much bigger than the one we had stayed at in Burlington, Vt.; however the welcoming feeling was the same.

RMHC is always great with making sure families have what they need during their stay—there are always goodies in the kitchen and most nights a hot meal is being served after a stressful day of being at the hospital, which gives you a break from eating cafeteria or vending-machine food. My son’s favorite part is the little play area off the kitchen! When we come back to the house after a long day, he goes in the play area and has a terrific time while I make us something to eat.

We have been making the trip to Strong for 18 years this coming February and have been staying at RMHC of Rochester for 16 years this September. There are a couple of people who have definitely helped us throughout the years, but the main one, I would have to say, would be Cher, the house manager. She has always gone out of her way to... Read More